RETURN/EXCHANGE POLICY
**Return/Exchange Policy - Urban Glam**
At Urban Glam, we are committed to ensuring your satisfaction with our brand. We understand that occasionally you may need to return or exchange a product. To ensure a smooth process, please review our Return/Exchange Policy below :
**1. Eligibility for Returns/Exchanges:**
- We accept returns and exchanges within **7 days** from the date of delivery.
- Items must be in their original condition, with all tags and labels attached.
- Products must be unworn, unwashed, and in their original packaging.
- Personalized or custom-made items cannot be returned or exchanged unless they are defective or damaged upon arrival.
- A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order.
**2. Initiating a Return/Exchange:**
To initiate a return or exchange, please follow these steps:
- Log in to your Urban Glam account.
- Go to the 'Order History' section and select the order containing the item you wish to return or exchange.
- Click on the 'Request Return/Exchange Items' button and follow the instructions provided.
**3. Return Shipping:**
- Customers are responsible for the cost of return shipping, except in cases where the item received is damaged, defective, or incorrect.
- We recommend using a trackable and insured shipping method to return items.
- Please ensure that the item is securely packaged to prevent damage during transit.
**4. Inspection and Approval:**
- Once we receive your returned item, our team will inspect it to ensure it meets our eligibility criteria.
- If the return is approved, we will process your refund or exchange within **7 business days**.
**5. Refunds:**
- Refunds will be issued to the original payment method used during the purchase.
- It may take several business days for the refund to appear in your account, depending on your bank or credit card issuer's policies.
**6. Exchanges:**
- If you choose to exchange an item, we will ship the new item to you once the return is processed.
- Shipping for the exchanged item will be covered by us.
**7. Defective or Incorrect Items:**
- If you receive a defective or incorrect item, please contact our Customer Support Team within **7 days** of receiving your order.
- We will arrange for a return label and either a replacement or a refund, depending on your preference.
**8. Cancellations:**
- If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
**9. Contact Us:**
If you have any questions or need assistance with your return or exchange, please reach out to our Customer Support Team via email at support@urbanglamclothing.com or through our Contact Us page on our website.
By shopping with Urban Glam, you agree to abide by our Return/Exchange Policy. We reserve the right to modify this policy at any time, so please review it periodically for updates.
Thank you for choosing Urban Glam for your fashion needs. We appreciate your trust in our products and services.
Urban Glam
www.urbanglamclothing.com
Customer Support Contact Information: [+91 6377-577017] ,[support@urbanglamclothing.com]